The Pet Supplement Shop

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free uk delivery with the pet supplement shop

UK Delivery


0333 577 8633




pet supplement for birds, dogs, cats, horses and small animals.

Privacy Policy

Privacy Policy



Maintaining your privacy is really important to us. You entrust us with your information, and

we take that responsibility seriously.



We may modify or update this Privacy Policy from time to time to reflect the changes in our

business and practices, and so you should review this page periodically. When we change

the policy in a material manner we will let you know and update the ‘last updated’ header as



This Privacy Policy was last amended on [22nd November 2018]



This policy was last updated on 22nd November 2018 in line with GDPR requirements. It may be

updated in the future and we will post the new version here on our website. We will never

deviate from our overall philosophy of maintaining your privacy, though.



1. General Information


The Pet Supplement Shop takes security and privacy seriously. This Privacy

Policy explains how we collect, store and use personal data when you browse or otherwise provide your personal data to us. Please read this Privacy Policy

carefully to understand how we will treat your personal data.



2. What information we collect about you


Your personal data


When we say your "personal data", we mean any information that identifies any person that

you provide to us.


Your "personal data"; may also be contained in information that we collect about you in

connection with your order or otherwise interact with us for example by electronic mail.


When it comes to your personal data, we comply with our obligations under the General

Data Protection Regulation and any other applicable data protection legislation from time to



Your personal data includes the information you provide, on the

website (including any forms you complete), or during an electronic mail enquiry about you.


Examples of this personal data include your name, your email address, address including

postcode which you provide to us when you set up an account and subsequently amend in

the My Account section when you go to checkout; and any correspondence when you

contact us.


We do not knowingly collect or solicit any personal data from anyone under the age of

sixteen or knowingly allow such persons to purchase goods from us. is

not directed at children under the age of sixteen. In the event that we learn that we have

collected personal data from a child under age sixteen without verification of parental

consent, we will delete that information as quickly as possible.


Information we collect - We collect information about your website usage, to improve our

service and to understand trends to enhance and customize our website. Some of this data

may be "personal data", where it identifies a person. Here's the information that we collect

and how we use it:


We monitor patterns of usage, such as abandoned cart data, so we can understand how what people are interesting in buying from The Pet Supplement Shop to develop and improve our products and understand customer behaviour.

We may monitor traffic information, including things like page visits,email clicks, referring sites. We use this information to improve our website,advertising, promotions, and to understand customer purchasing behaviour. Please see Section 11: Use of Cookies below regarding Cookies.

The Pet Supplement Shop does not store any credit card data. When payments are processed via credit card, The Pet Supplement Shop uses third-party vendors that are PCI-DSS compliant. At no point does The Pet Supplement Shop have access to your credit card information. 


3. How we use the information we collect


We use your personal data for legitimate business reasons, for example email you when

your order has been received. It will also enable us to contact you by email, fax, post, SMS,

social media or telephone where necessary concerning The Pet Supplement Shop or an order you

have placed; to record your personal preferences; to personalize our services to you (such

as by pre-populating fields to make it easier for you to provide information when you return

to the The Pet Supplement Shop. It will also enable us to produce reports you request as part of the

services we provide.


Contacting you for Marketing Purposes - We may use your personal data to contact you

by email, fax, post, SMS, social media and/or telephone to let you know about our other

The Pet Supplement Shop and/or third-party services, content, offers or product ranges which may be

of interest to you. We will only use your data in this way where you have provided consent,

we have legitimate business reasons for doing so, or where we are otherwise entitled by law

to do so. If you would like us to stop providing you with such notifications, just contact us

using the details in Section “How to Contact Us” at the end of this policy. Please note, this

may take up to one working day to take effect. To stop receiving emails from The Pet Supplement Shop

itself, you should cancel your account or unsubscribe from our mailing list.



We may further use, or permit selected third parties to use, your personal data to enable us

to track and analyse The Pet Supplement Shop website traffic and visitor trends, improve your

browsing experience and to personalize and enhance the content and advertising we

display. For further details, please seeSection xxx: Use of Cookies below.


Legal Requirements – We may use your personal data to comply with any legal obligations

to which we are subject.


4. Why do we use your personal data?


We collect and use your personal data for a variety of reasons. We need some data to enter

into and perform our contract with you. The lawful basis for processing your personal data is

Consent as you have consented to provide your personal details to us to allow us to provide

a service to you. If you fail to provide such data we will be unable to provide our service to



Other information we collect because we have legitimate business interests, for example, in:

Fulfilling your order and providing updates on the order.

Understanding how our customers use our products, services and websites;

Understanding and responding to customer feedback;

Researching and analysing the services our customers want;

Improving our product and better understanding how our customers use it.


5. How we share information we collect


Except as described in this policy, [your store name] does not divulge any personal

information gathered via its services to third parties.


We may share your personal data with third parties in certain circumstances:


We may disclose your data to any member of our group (which means our subsidiaries or our ultimate holding company);

in the event that we, our business, or substantially all of its assets are acquired by a third party (in which case personal information about customers will be one of the transferred assets);

if we are under a duty to disclose or share your personal in order to comply with any legal obligation; to cooperate with law enforcement officials in the investigation of unlawful activities of The Pet Supplement Shop website users or relating to The Pet Supplement Shop users; or in order to enforce or apply any contract with you; or to protect our rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection or unlawful activity.

We also utilize a number of carefully selected third parties to help provide our services to

you. Examples of these functions include website creation and hosting, email, providing

marketing assistance and data analysis, data management, handling credit card transactions

and providing customer service. In choosing to work with any such third parties, we will

always ensure that the security policies and confidentiality arrangements of those third

parties adhere to the same requirements we ourselves impose and expect, as a minimum.

No ownership rights to the data will be transferred to any third party.


Sub-processors we use:


NameService ProvidedLink


freewebstoreeCommerce provider

for website design,

hosting and data


Enter any third parties

you use in connection

with your freewebstore

– such as mailchimp for

marketing, or Google if

you use Gmail as your

email provider etc.





6. How long do we store your data for?


We only store your data for as long as necessary for the purposes of processing set out in

this policy.


Data Retention Policy


Category What personal

information is kept?How long is it kept for?

Order DataName, email, address12 Months 

Invoice’sName, email, address12 Months

My AccountName, email, addressActive until user unsubscribes or

makes an individual request

Newsletter subscriptionsEmail addressActive until user




7. How to access and control your information


You are free to change your personal details in the My Account section of your account at

any time, if you have set up an account with us.

You can also ask us for a copy of your personal data that we hold. We may ask for proof of

your identity before providing any information and reserve the right to refuse to provide

information requested if identity is not established. Please see “Your Individual Rights”

below. Generally, we will retain your personal data for a reasonable period, or for as long as

the law requires.


Your individual rights


7.1. Access to your personal data: You can ask us to confirm if we are processing your

personal data and you may request a copy of your personal data by contacting us.

See Section “How to Contact Us” at the end of this policy.



7.2. Right to change or withdraw your consent: Where you have given us consent to

make use of your personal data for any of the purposes outlined in this policy, you

may withdraw that consent at any time by contacting us using the details located at

Section “How to Contact Us” at the end of this policy. If you wish to change your

contact preferences or no longer wish to be contacted for marketing purposes, use

the Unsubscribe link in the email or get in touch. See Section “How to Contact Us” at

the end of this policy.



7.3. Right to Rectification: You may ask us to update out of date or inaccurate

information we hold about you. To do so, please log on to your 

account and update your information or get in touch using the details at Section “How

to Contact Us” at the end of this policy.



7.4. Right to Erasure: In certain circumstances you may ask us to erase your Personal

Data. If you would like us to erase the personal data we hold about you, please get in

touch using the details at Section “How to Contact Us” at the end of this policy



7.5. Right to Data Portability: In certain circumstances you may ask us to provide you

with the personal data that we hold about you in a structured, commonly used,

machine readable form, or ask for us to send such personal data to another data




7.6. Right to object: In certain circumstances you may object to our processing of your

personal data. Please get in touch using the details at Section “How to Contact Us” at

the end of this policy.



7.7. Right to restrict processing: You can ask us to restrict the processing of personal

data we hold about you in certain circumstances. Please get in touch using the

details at Section “How to Contact Us” at the end of this policy.



7.8. Make a complaint: You may make a complaint about our data processing activities,

please contact us. See Section “How to Contact Us” at the end of this policy.



7.9. Getting in touch: To make enquiries and/or to exercise any of your rights in this

privacy policy please contact us. See “How to Contact Us” at the end of this policy.



8. Use of cookies


We may send a small file to your computer when you visit our website. This will enable us to

identify your computer, track your behaviour on our website and to identify your particular

areas of interest so as to enhance your future visits to this website. We may use cookies to

collect and store personal data. We do not automatically log data or collect data you

specifically provide to us. You can set your computer browser to reject cookies but this may

preclude your use of certain parts of this website. You can do this by changing your browser

settings via the Help section of your browser.


For more information about the cookies we use, please see our Cookie Policy.



9. Data security



We take security and privacy seriously. We will endeavour to take all reasonable steps to

keep your personal data secure once it has been transferred to our systems. We adopt

appropriate, industry standard data collection, storage and processing practices and security

measures to protect against unauthorised access, alteration, disclosure or destruction.



10. How to Contact Us


If you have any queries relating to this Privacy Policy or The Pet Supplement Shop use of your

personal or financial data, please contact [email protected] or alternatively write to: The Pet Supplement Shop, 148 Quarrywood Road, Glasgow, G213EU.