Return & Delivery Information For The Pet Supplement Shop

UK - Information

When you order an item the cost of delivery will be dispalyed in checkout. Delivery prices starts at £2.95 for UK mainland delivery.

You can of course choose to collect your item in person by selecting collection during checkout. Collection is FREE, when going through checkout you will still be asked for a delivery address when selecting collection, just complete the delivery details using your billing address again.

If collecting an item, you will be required to collect it from our collection address based in Glasgow (G21), This address will soon be changed to our new store address opening in Glasgow in 2019. The details of our collection address will be enclosed in an email that you will recieve when your items are ready.


When you order an item the cost of delivery will be displayed in checkout, prices will be displayed and may depend on weight. The maximum weight we deliver internationally is 1800g per order.

You the buyer are responsible for custom fees and taxes applicable, we cannot be held liable for delays in delivery.


Items returned must be returned in original condition, sealed and unused. items must be returned within 14 days of purchase at the buyers expense. We suggest that returns are returned recorded delivery. Please contact us before returning your product, we will give you a return address. All returns will be refunded within 7 days of reciept less a 15% restocking fee.

Damaged items should be refused on delivery, these will be returned automatically and refunded within 7 days of reciept. 

Should you have any questions or concerns please call us on 0333 5778633